IT Desktop Support Engineer

Location: McLean, VA, VA

Department: IT

Type: Full Time

Min. Experience: Mid Level

You will do it all IT so you need to be able to multi-task in a fast paced fun environment; track and manage IT assets, handle patch management via JAMF, install and maintain laptops (Mac), friendly hands-on technical support, troubleshoot network issues and any other IT related challenge that comes up.

  • A BA from an accredited college or university
  • 4+ years experience supporting a desktop environment is required.
  • Detail orientated and analytical with good oral and written skills.
  • Definitely not afraid to get your hands dirty and roll up your sleeves.
  • Experience in a fast paced startup environment a plus. 
  • Self-motivated and able to work without close supervision 
  • Ability to multi-task in a very dynamic work environment with great customer service skills
  • Extremely comfortable with Apple OS X, networking, scripting, mac laptops hardware and Google Apps
  • JAMF experience a huge plus
  • Proven documentation skills
  • Skill and experience in installing software, installing and configuring new hardware, and configuring services, and technical troubleshooting

Company

ID.me's mission is to make the world a more trusted place by facilitating trusted interactions between people and organizations. We provide a digital wallet that enables consumers to produce verified ID cards e.g. Military, Student, Teacher, Membership, etc. as well as government-issued ID cards in order to receive access to government programs or group specific discounts from retailers. MLB, Under Armour, Overstock.com, Coca-Cola, Hershey's, represent just a few of the 150+ brands that use our technology. Additionally, the federal government recently awarded ID.me a multimillion-dollar contract to provide a single login for citizens that will be accepted across all government websites. 

ID.me has won multiple awards, including:

Recognized as one of Entrepreneur Magazine's 100 Brilliant Companies of 2014
Audience Choice Award at Privacy Identity Innovation 2014
Voted DC Tech's Most Disruptive Company of 2014 according to Tech.co
Finalist for Wall Street Journal Startup of the Year 2013
Named the Most Veteran Friendly Small Business in America 2013 by the US Chamber of Commerce

We like to keep it loose in the office. While wearing pants is encouraged (legal constraints), there are very few rules in our company. We look for nice, accountable, mission-driven people who work hard, learn fast, and don’t mind taking risks -- even if that means failing sometimes. We want fun and friendly co-workers who are committed to winning because that’s our culture.

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